Our products come with a 90-day money-back guarantee beginning on
the date of delivery. If, for any reason, you are not completely satisfied
with your purchase, you must contact Customer Service using the
“Contact Us” link at the bottom of this page. When submitting your
request, please provide your order number along with the recipient's name, e-mail address, and the shipping address used when placing the order. When returning your package, please insure it. Relaxium® is not responsible for lost or damaged packages. Customers are responsible for all shipping costs. Please allow up to 7-10 days for your returned item to be processed, and another 7-10 days to receive your refund.
Refunds will be issued to the same method of payment as the original
payment provided. We are informed that credit card/banking institutions usually post the credit/refund to your account within 10 days after the refund is issued by us but remember that they are independent from us, and each have different policies and procedures that are subject to change without notifying us.
Please access our self-service Help Desk for immediate assistance at RelaxiumHelp for a Return Merchandise Authorization number before shipping returns to the address below. Packages without a Return Merchandise Authorization number will not be accepted.
Relaxium Return
820 Atlantic Avenue
North Kansas City, MO 64116
CONTACT INFORMATION
You can contact us via Help Desk 24/7 at RelaxiumHelp or email us at support@relaxium.com
Customer Success Hours of Operation:
Excluding some holidays
Monday to Friday 8 AM to 8 PM EST,
Saturdays 10 AM to 7 PM EST,
Sunday 1 PM to 4 PM EST.
